Returns and Exchange Policy
Please choose the products you want to purchase via www.australiatoyou.com.au carefully. We cannot offer a refund for a change of mind on the purchase.
If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing evidence of the faulty product to us.
If you are entitled to a refund, we will only give you the refund once evidence of faulty product is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under our terms of sale. Any refund we make will be by the same payment method used to purchase the product.
You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to us. Please send the product you are returning to PO BOX 107 Berowra Heights NSW 2082 Australia.
You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
Please view our terms and conditions of sale for more detailed information on the sale agreement. Or please don’t hesitate to contact us on via email at orders@australiatoyou.com.au